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Terms and Conditions

These terms and conditions are valid to purchases in the online store www.ertea.eu. The conditions specify the rights and obligations of the seller and the buyer.

Contact Informations

Name: Ertea Slovakia s. r. o. 
Registered office: Kopcianska 10, 851 01 Bratislava 
Identification Number: 45709769
Registered with the Commercial Register kept by the Municipal Court in Bratislava I, Section Sro,  Insert 67242/B
Telephone: + 421 221 026 788

The Seller undertakes to respond to written or electronic correspondence from the Buyer without undue delay, but no later than within two business days. 

Delivery of goods

The seller will deliver the goods to the buyer complete, no later than within 10 days of order confirmation, unless the individual goods specify a different delivery time. If the goods are marked "in stock", the seller will send the goods within two working days at the latest. The buyer is obliged to take over the goods and pay. The buyer is advised to inspect the goods as soon as possible upon receipt.

The seller will send the goods documents, especially the tax document, confirmations and certificates, to the buyer immediately after receipt of the goods, no later than within two days of receipt of the goods by the consumer.

If the buyer so requests, the seller will confirm to him in writing the extent and duration of his obligations arising from the defective performance and how the buyer can exercise the rights from them.

Withdrawal from the contract

Withdraw from the purchase agreement

In case that you want to withdraw from the purchase contract according to our business conditions within 14 days of delivery of the goods, it is necessary to fill out this form, print it out and send the goods to the address: Customer Service: Ertea Slovakia s.r.o., Kopčianska 10, 851 01 Bratislava

Only undamaged goods in the original packaging can be returned.

Claims

In case of poor quality of goods

In case that you want to complaint the goods according to our business conditions within 14 days of delivery of the goods, it is necessary to fill out this form, print it out and send the goods to the address: Customer Service: Ertea Czech s.r.o., Tovární 11, 643 00 Brno, Czech Republic

Rights from defective performance

If you want to apply the rights from defective performance (complaint), it is necessary to fill out this form, print it out and send the goods to the address: Customer service: Ertea Czech s.r.o., Tovární 11, 643 00 Brno, Czech Republic

Complaints handling

The buyer is obliged to file a complaint with the seller or the person designated for repair without undue delay from the discovery of the defect. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the method of handling the complaint.     

The buyer is obliged to prove the purchase of goods (preferably by proof of purchase). The 30-day period for settling the complaint runs from the delivery of the goods to the seller or to the place designated for repair. The goods should be packed in suitable packaging during transport to prevent damage, they should be clean and complete. The claimed goods must be sent to the complaint service to the address Ertea Czech s.r.o., Tovární 11, 643 00 Brno, Czech Republic

The seller is obliged to immediately, no later than within three working days, decide on the complaint, or that the decision requires professional assessment. They shall provide the buyer with information on the need for an expert assessment within this period. The seller will handle the complaint, including the elimination of the defect, without undue delay, no later than within 14 days of its application, unless they agree in writing with the buyer on a longer period. After this period, the buyer has the same rights as if it were a material breach of contract.

If the seller refuses to eliminate the defect, the buyer may request a reasonable discount or withdraw from the contract.

The quality guarantee is extended by the time from the claim to its settlement or until the buyer was obliged to pick up the item. If the goods or part of them are exchanged, the seller's liability shall apply as if it were a purchase of new goods or part thereof.

If it is not possible to monitor the status of the complaint online, the seller undertakes to inform the buyer of the complaint by e-mail or SMS.

In the case of a justified complaint, the buyer is entitled to compensation for the costs expediently incurred.

The seller undertakes to settle the claim for goods necessary (stroller, medical aids, etc.), including the removal of the defect without undue delay, no later than 14 days from its application, unless they agree in writing with the buyer for a longer period. Alternatively, it can provide a replacement product for the duration of the complaint.

Privacy policy

The buyer agrees that the personal data provided by the seller will be processed and stored in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) For the purpose of fulfilling the subject of the contract. The buyer has the right to be informed what data the seller records about him, and he is entitled to change this data, or to express his disagreement with their processing in writing. Supervision over the protection of personal data is performed by the Office for Personal Data Protection.

The seller undertakes not to provide the buyer's personal data to third parties other than the contractual carrier for the purpose of delivery of goods.

The seller will allow the purchase without registration, while the data of unregistered buyers will be used exclusively for the performance of the subject of the contract, not for marketing or business purposes.

The seller is entitled to send the buyer his own commercial message only if the buyer actively requests it, and only until the buyer informs the seller that he wants to stop sending.

The buyer can make this communication to the e-mail address obtained in connection with the performance of the contract without incurring any costs.