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Complaint and withdrawal from the contract

Withdraw from the purchase agreement

In case that you want to withdraw from the purchase contract according to our business conditions within 14 days of delivery of the goods, it is necessary to fill out this form, print it out and send the goods to the address: Customer Service: Ertea Slovakia s.r.o., Kopčianska 10, 851 01 Bratislava

Claims

In case of poor quality of goods

In case that you want to complaint the goods according to our business conditions within 14 days of delivery of the goods, it is necessary to fill out this form, print it out and send the goods to the address: Customer Service: Ertea Czech s.r.o., Tovární 11, 643 00 Brno, Czech Republic

Rights from defective performance

If you want to apply the rights from defective performance (complaint), it is necessary to fill out this form, print it out and send the goods to the address: Customer service: Ertea Czech s.r.o., Tovární 11, 643 00 Brno, Czech Republic